Terms and Conditions

1. Who we are

These terms govern the consulting services provided by MB Nesisuksi-negyvensi (company code: 304993221, trading as "Lobster Pack"), a company registered in the Republic of Lithuania, with its registered address at Taikos g. 164-23, LT-05229 Vilnius, Lithuania.

When we say "we," "us," or "Lobster Pack" in these terms, we mean MB Nesisuksi-negyvensi. "You" means the client — the individual or company engaging our services.

2. What these terms cover

By engaging Lobster Pack for any consulting work, you agree to these terms. They apply to all services we provide, including but not limited to:

• AI agent deployment and configuration (OpenClaw, Claude Code, and similar tools)
• Workflow automation design and implementation
• Ongoing support and maintenance retainers
• Training and advisory sessions

If we agree to a separate written contract or statement of work for a specific engagement, that document takes precedence over these general terms where they conflict.

3. Scope of services

The specific deliverables, timelines, and scope of each engagement will be defined in a proposal or statement of work sent to you before work begins. We won't start billable work until you've confirmed the scope in writing (email counts).

If the scope changes during an engagement — and it often does — we'll discuss the impact on timeline and cost before proceeding. We won't surprise you with extra charges.

4. Payment terms

All prices are quoted in euros (EUR). MB Nesisuksi-negyvensi is VAT exempt under Lithuanian tax law, so VAT is not applied to invoices.

• Fixed-price projects: 50% is due before work begins. The remaining 50% is due upon completion, within 14 days of the final invoice.
• Monthly retainers: Invoiced at the start of each month, payable within 14 days.
• Hourly work: Invoiced monthly in arrears, payable within 14 days.

We accept bank transfers (SEPA), credit cards, and PayPal. Late payments accrue interest at 0.05% per day, up to the maximum permitted by Lithuanian law.

If an invoice is more than 30 days overdue, we reserve the right to pause all ongoing work until the balance is settled.

5. Intellectual property

Your stuff stays yours. Any data, documents, credentials, or business materials you provide remain your property at all times.

Work product: Custom configurations, scripts, automation workflows, and other deliverables created specifically for your engagement become your property once the final invoice is paid in full.

Our tools and methods: We retain ownership of our pre-existing tools, frameworks, methodologies, and general know-how. Where we use these in your project, you receive a non-exclusive, perpetual license to use them as part of the delivered solution.

Open-source software: Many of the tools we deploy (including OpenClaw) are open-source and governed by their own licenses. We don't claim ownership of third-party software, and you'll receive documentation of all licenses that apply to your deployment.

6. Confidentiality

Both parties agree to treat confidential information received from the other as confidential. For us, that includes your business data, internal processes, employee information, client lists, financial details, and any other sensitive material. For you, that includes our pre-existing tools, methodologies, configurations, and proprietary know-how shared during the engagement.

Neither party will share the other's confidential information with third parties, use it for competing purposes, or reference the other party's business in marketing materials without written consent.

This obligation survives the end of our engagement and lasts indefinitely for trade secrets, and for three years for all other confidential information.

Exceptions: either party may disclose confidential information if required by law or court order, but will notify the other party first whenever legally possible.

7. Data handling and privacy

During an engagement, we may have access to your business data. We process this data only as necessary to deliver the agreed services, and in accordance with our Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

Where an engagement involves the AI agent processing personal data (such as customer emails, contact records, or client information), we'll enter into a Data Processing Agreement (DPA) before deployment. This is standard for GDPR compliance and protects both parties.

Sub-processors: AI agents may send data to third-party AI providers (such as Anthropic, OpenAI, or Google) for processing, depending on the deployment configuration you choose. We'll document which providers are used in your deployment and include them as sub-processors in the DPA. If you choose a fully local deployment, no data leaves your hardware.

Data breach notification: If we become aware of a personal data breach affecting your data, we'll notify you without undue delay and no later than 48 hours after becoming aware of it, so you can meet your own 72-hour notification obligation to the supervisory authority under GDPR Article 33.

8. AI agent behavior and your responsibilities

AI agents are powerful tools, but they're not infallible. They can produce incorrect outputs, take unintended actions, or behave unpredictably — especially when interacting with systems or data they weren't configured for. We configure agents with care, but no deployment can anticipate every edge case.

After deployment, you're responsible for:

• Monitoring the AI agent's behavior and output, especially during the first weeks of operation
• Setting and maintaining spending limits on any accounts or services the agent can access (API keys, payment methods, advertising platforms)
• Restricting the agent's access to only the systems and data it needs for its intended purpose
• Maintaining backups of any data the agent can read, modify, or delete
• Reviewing agent-generated communications (emails, messages, social media posts) before they're sent to external parties, unless you've explicitly chosen to allow unsupervised sending
• Notifying us promptly if the agent behaves unexpectedly or produces incorrect output

We'll provide clear documentation of what the agent can and can't do, what systems it has access to, and recommended monitoring practices. We'll also configure safety controls (rate limits, spending caps, kill switches) as part of the deployment where the connected services support them. But the ongoing oversight of the agent is your responsibility once handover is complete.

We're not liable for damages caused by: AI agent actions taken after deployment that result from your decision to grant the agent access to systems or data beyond the agreed scope, your failure to implement recommended safety controls, or your choice to allow unsupervised agent actions without the monitoring safeguards we advised.

9. Indemnification

You agree to indemnify and hold harmless MB Nesisuksi-negyvensi from any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Actions taken by AI agents deployed on your systems after handover, where such actions result from your configuration changes, access decisions, or failure to implement recommended safety controls
• Your use of the deliverables in a manner that violates applicable law, third-party rights, or the terms of third-party services
• Data processed by AI agents on your behalf, where you failed to obtain necessary consents or legal basis for that processing

This indemnification doesn't apply to claims arising from our negligence, our breach of these terms, or defects in the initial configuration we delivered.

10. Limitation of liability

We stand behind our work. But consulting involves inheriting complexity from your existing systems, and things can go wrong that neither of us anticipated.

Our total liability for any claim arising from an engagement is limited to the total fees you've paid us for that specific engagement in the 12 months preceding the claim.

We're not liable for:

• Indirect, incidental, or consequential damages (including lost profits, lost data, or business interruption)
• Issues caused by third-party software, hardware, or services outside our control
• Damages resulting from your failure to follow our recommendations or maintain systems we've deployed
• Service interruptions caused by your infrastructure providers

Nothing in these terms limits liability for fraud, wilful misconduct, or anything that can't be excluded under Lithuanian law.

11. Warranties and disclaimers

We warrant that our services will be performed with reasonable care, skill, and diligence consistent with accepted industry standards.

However, we don't guarantee specific business outcomes (like cost savings or revenue increases), that AI tools will work without interruption, or that open-source software will remain available or unchanged. The AI landscape moves fast, and we'll always be upfront about what we can and can't promise.

12. Termination

By either party: Either of us can end an engagement by providing 14 days' written notice (email is fine).

Immediate termination: Either party may terminate immediately if the other materially breaches these terms and doesn't remedy the breach within 7 days of written notice.

On termination: You'll pay for all work completed up to the termination date. We'll return or delete your confidential data within 30 days, and provide reasonable handover assistance for any in-progress work.

For fixed-price projects terminated early, we'll invoice proportionally based on work completed, calculated against the agreed milestones.

13. Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, such as natural disasters, war, government actions, pandemics, internet outages, or power failures. If such an event lasts longer than 60 days, either party may terminate the engagement.

14. Governing law and dispute resolution

These terms are governed by the laws of the Republic of Lithuania, without regard to conflict-of-law provisions. Where applicable, EU law (including GDPR and the EU AI Act) also applies.

If a dispute arises, we'll first try to resolve it through good-faith negotiation. If we can't settle things within 30 days, either party may submit the dispute to the courts of Vilnius, Republic of Lithuania.

For consumers in the EU: you retain the right to bring proceedings in your country of residence, and you may use the EU Online Dispute Resolution platform at ec.europa.eu/odr.

15. EU AI Act

The EU AI Act (Regulation 2024/1689) applies to the deployment of AI systems within the EU. Under the Act, the party that puts an AI system into service for its own purposes is typically considered the "deployer."

For the AI agents we configure and deploy: you are the deployer under the AI Act once the system is handed over and running on your infrastructure. We act as a provider of setup and configuration services. This means you're responsible for using the AI agent in compliance with the Act, including any transparency, record-keeping, or human oversight obligations that apply to your specific use case.

We'll help you understand which obligations apply during the deployment process, document the system's capabilities and limitations, and configure the agent to support your compliance needs (such as logging and human-in-the-loop controls). But the ongoing compliance responsibility sits with you as the deployer.

If you're unsure about your obligations under the AI Act, we recommend consulting a legal professional. We're happy to provide technical information they may need.

16. Changes to these terms

We may update these terms from time to time. Changes won't apply retroactively to ongoing engagements unless both parties agree. We'll note the "last updated" date at the top of this page.

17. Contact

Questions about these terms? Get in touch:

MB Nesisuksi-negyvensi
Taikos g. 164-23, LT-05229 Vilnius, Lithuania
Email: [enable JavaScript to see email]